Privacy Statement

We at Washglade ULC T/A Heat Merchants Group part of Harleston ULC ("Tubs & Tiles") with registered offices at Muirfield Drive, Naas Road, Dublin 12, Ireland, are committed to protecting the confidentiality and privacy of information entrusted to us.

This Privacy Statement sets out:

  • what information we collect (or that you provide to us);
  • how we collect it;
  • what we do with it; and
  • how we protect this information.

Your personal data is processed in accordance with Irish and European data protection law.

What information do we collect?

We obtain personal information about you if you choose to provide it when you contact us. By registering and/or submitting personal information to Tubs & Tiles, you are also agreeing to the use of this information in accordance with this Privacy Statement.

How will information about you be used?

Tubs & Tiles complies with its obligations under Data Protection law by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Personal information which you supply to us may be used for the following purposes:

  • to process your order;
  • to provide the services you requested;
  • to respond to your query;
  • to send you email marketing communications about other products and services we think may be of interest to you (only if you have provided us with your consent)

What is the legal basis for processing your information?

We rely on a number of legal bases to collect, share and use personal data for the purposes in order to ensure that your personal data is processed in a fair, lawful and transparent manner.

Sharing your information

We will not share your information with any third parties unless one of the following conditions applies:

  • as required by law, any applicable regulation to protect the rights, property, or safety of ourselves or others;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request;
  • if Tubs & Tiles is involved in a merger, acquisition, or sale of all or a portion of its assets, to any prospective seller or buyer of all (or part of) our business or assets. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;
  • if you have given your consent to pass your personal data to third-party marketing companies who might contact you on Tubs & Tiles behalf with information about products and services of Tubs & Tiles which may be of interest to you.

Where do we store your personal data?

Information we collect will not be processed in or transferred to any country or territory outside of the European Economic Area. If we undertake international transfers in the future, you will be contacted before any such transfer takes place with the following information:

  • Details regarding the transfer to the third country
  • What safeguards are in place



The security of your personal data is important to us. We restrict access to personal information to Tubs & Tiles employees, contractors and processors who have a requirement to process your personal information.

What are your rights?

  • You have a right to know what categories of personal data we hold about you; the purpose of processing and any recipient or categories of recipient to whom your information has been disclosed.
  • You have the right to ask for a copy of any personal information which we hold about you, to correct any inaccuracies and to object to the processing of your personal data subject to certain criteria.
  • You have a right to have your information transferred where technically feasible. You can request that we no longer hold your personal information subject to certain criteria.
  • We will respond within one month of the receipt of your request.
  • We reserve the right to charge a fee to cover our costs where we feel the access request is unfounded or excessive.
  • You have a right to lodge a complaint with a supervisory authority specifically in the member state where you habitually reside or place of the alleged infringement if you consider we have infringed your data protection rights.


How long do we keep your personal data?

Tubs & Tiles will retain your data for specified periods of time depending on the nature and type of processing. Once these retention periods have expired, Tubs & Tiles undertakes to anonymise, destroy or delete your personal data.


We may contact you with information about our products and services through email, text, phone or post. All such communications will come Tubs & Tiles or our selected marketing partners.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party marketing companies. You will also be given the opportunity on every email communication that we or our trusted partners send you to indicate that you no longer wish to receive our or their direct marketing material.

Legitimate Interest

We may process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers
  • to identify and prevent fraud
  • to enhance the security of our network and information systems
  • to better understand how people interact with our websites
  • to provide communications which we think will be of interest to you

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish.

What cookies do we use?

Heat Merchants Group uses cookies to enhance our users' experience and to develop our products and services.

Cookies are small text files that are placed on your device by websites that you visit. The table below explains the cookies we use and why.

CookieNameType/DurationPurposeMore Information
Google Analytics __utmb 30 minutes This cookie allows us to see how visitors use our site which helps us to improve our service to you.

Safeguarding your data: 
Information for Visitors of Sites and Apps Using Google Analytics 

You can opt out of being tracked by Google Analytics: 
Google Analytics Opt-out Browser Add-on    

Google Analytics __utmz 6 months
Google Analytics __utmt 8 minutes
Google Analytics __utmc Session
Google Analytics __utma 2 years
New Relic JSESSIONID Session This cookie allows us to see how visitors use our mobile applications, which helps us to improve our service to you. View the New Relic Privacy Policy
Session Cookie MP_View Session This cookie allows us to optimise the website for your device  

Session Cookie Core Session no 30 minute This cookie is used to maintain your session on the Self Service Login  

How can you control cookies?

You can control and/or delete cookies as you wish – for details, see  You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.

Changes to this Privacy Statement

Our Privacy Statement will change from time to time and any changes will be updated on this page.


If you have any questions or concerns about how we process your data, you can contact us at or write to: Data Protection Lead, Heat Merchants Group, Moydrum Road, Athlone, Co. Westmeath.