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My Account

Need help with your account?
Check out the questions asked most below.

Can I see my orders?

To see all orders placed online, go to the My Orders section by clicking on the ‘Account’ icon at the top of the page.

Note that orders placed in the branch will not be shown in this section.

How can I reprint invoices?

If you need to reprint an invoice, first go to the My Orders page. Then find the order you need, and click on "View Order". Click on the "Invoice" tab to see a summary of the invoice. You can then click "Print Invoice" to print a hardcopy.

What is my ‘Local Showroom’ and how can this be changed?

The system uses the "Local Showroom" you select to show stock available for collection. In addition, your order will be collected from the "Local Showroom" selected.

If you would like to view stock or collect your order from a different showroom, you can change your ‘User Local Showroom’ by clicking on the ‘Change Showroom’ link on the My Accounts page or on any product page.

How do I manage my address book?

To see the addresses associated with your account, go to the My Accounts section by clicking on the ‘Account’ icon at the top of the page. Then click on Address Book to manage your addresses.

Any address used for delivery will be saved in your address book. You can then select the address you ship to most frequently as your ‘Default Shipping Address’ to save time when ordering. You can also add new addresses to your Address Book by clicking the ‘Add New Address’ button.

Can I see my orders?

To see all orders placed online, go to the My Accounts section by clicking on the ‘Account’ icon at the top of the page. Then click on My Orders to see your previous orders.

Note that orders placed in the branch will not be shown in this section.

Can I see my transactions?

To see your transactions, go to the My Accounts section by clicking on the ‘Account’ icon at the top of the page. Then click on My Transactions to see all transactions in the last 12 months for your account, including orders placed online or in the branch.

You can filter by month or transaction type to find the transaction you need.

How can I reprint invoices?

If you need to reprint an invoice, first go to the My Transactions page. Then find the invoice you need, and click on the Docket Number. The invoice will be generated (this may take a minute) and shown in a new tab.

What is my ‘Local Branch’ and how can this be changed?

When your Company Trade Credit or Trade+ Cash Account was created, it was assigned to a Heat Merchants branch to ensure consistent, high level service. This branch is shown online as your ‘Company Default Home Branch’. If you feel your Home Branch is incorrect, please contact us and we will update your account.

Your ‘User Local Branch’ is automatically defaulted to the Home Branch, and stock is checked at this location. However, you may find that you regularly collect orders from a different branch. If this is the case, you can change your ‘User Local Branch’ by clicking on the ‘Change Branch’ link on the My Accounts page or on any product page.

How do I manage my address book?

To see your transactions, go to the My Accounts section by clicking on the ‘Account’ icon at the top of the page. Then click on Address Book to manage the addresses used by your account.

The ‘Default Billing Address’ is the address provided for your Trade Credit or Cash account, and cannot be changed online. If this address is incorrect, please contact a member of our Credit Services team.