BENEFITS:
- Competitive remuneration package
- Commission plus Sales incentive scheme
- No late nights/No working on Sundays/No working on Bank Holidays
- Free On-site Car Parking
- Employer Contribution to pension scheme
- Life cover
- Staff discount
- 21 days annual leave (increasing to 25 days with length of service)
- EAP (Employee Assistance Programme)
- Wellness Initiatives
- Further education support
- Career progression
OVERALL PURPOSE OF THE JOB
You will have the opportunity to develop and demonstrate your selling and customer service skills in a stunning, high end showroom environment. As a key member of the team, you will engage with customers to understand and deliver their expectations in order to achieve sales targets for the business and to uphold our first class customer service reputation.
JOB SPECIFICATION
- Respond to sales enquiries either by phone or direct with customers and provide advice and information in a professional and timely manner.
- Deliver an excellent standard of customer service for every sale, regardless of size.
- Actively engage with customers in such a way that you understand their needs and expectations and bring their ideas to life while demonstrating passion for the products you are recommending.
- Through selling the full range of products on offer; meet or exceed individual sales and margin targets and contribute to the overall team performance.
- Offer alternative products, upsell, when possible, promote own brands and cross brand sales.
- Produce appropriate quotations in line with customer budgets and within the price boundaries set by the Company.
- Ensure all quotations are followed up in a timely manner.
- Monitor customer orders and deliveries and keep customers updated on the same.
- Resolve order and delivery issues and take responsibility for the same.
- Assist with the day to day running of the branch and help maintain the high standards for the showroom in terms of appearance by carrying out non sales responsibilities as and when required.
- Adhere to all Company policies and procedures.
- Any other duties as reasonably requested by Management.
Please note that the above list is not intended to capture every detail of the role but the main areas of responsibility.
Person Specification
The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.
Essential
- Previous experience in an environment with direct customer engagement, where top class standards of customer service is required
- Possess brilliant people skills and the ability to lead by example when it comes to customer service and be passionate about selling.
- Friendly and engaging demeanour
- A team player with excellent communication and interpersonal skills
- A high level of organisation skills
- A high standard of computer skills
Desirable
- Previous high end sales experience
- Tile and sanitary ware industry experience
- Core ERP system or similar
Company Values:
All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respect whilst working to have a positive impact on the communities we serve.
Additional Information:
Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements of the role through this website.
Closing Date: 22nd August 2023
Heat Merchants Group is an Equal Opportunity Employer
